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Support Engineer (AdOps) — SPB

  • St. Petersburg

Upteam is a global managed services company, delivering a full portfolio end-to-end software development to VC-funded Silicon Valley startups & corporate innovators. Our clients need us to take their businesses to the next level, solving for the right mix of mobile and web app design, data migration/integration, SaaS architecture, test automation, DevOps & modern cloud infrastructure. Our proven real-world experience that gives technology startups the freedom to pursue product vision that delights their customers and rewards their investors. When you join our team to work on what our clients need, you get unmatched opportunity to put your skills to the test and never stop growing.

This is a great position for an energetic and responsible Java developer to contribute in very interesting data solutions project and quickly grow into the technical project lead.

Required Qualifications:

  • Good understanding of online advertising ecosystem.
  • Basic experience in ads campaigns setting on major ads networks
  • Hands-on experience with Unix commands, logs, data analysis, DB querying tools
  • 1+ year in Manual QA for modern web products
  • 1+ year experience in online customer support
  • Good level of written and verbal English.

Desired Skills:

  • Experience in supporting international clients
  • Python programming skills
  • User manuals and knowledge base creation experience

Job Duties:

  • Consult end-users of online advertising platform in campaigns creation and management
  • Create queries and analyze system logs to troubleshoot customers’ issues
  • Create and maintain product knowledge base or FAQs for the most frequent use-cases
  • Run quality assurance tests of the new versions of the product, create test-cases and provide bug reports
  • Participate in product team meetings, providing personal input to enhance the product
  • Participate in Skype calls with US based colleagues

Benefits

  • Great team of first-class professionals to work with and learn from and warm friendly atmosphere
  • Competitive salary and performance based quarterly bonuses
  • Relocation package
  • Full medical insurance including dentistry
  • Paid vacations and sick days
  • Professional, Sport, Hobby reimbursement
  • In-office English training
  • Flexible working hours
  • Knowledge sharing and training
  • Unique working environment where you will be a part of our clients and partners teams
  • Professional growth. If you can build a great product you will continue leading this business.
  • Stability. At least until mobile apps and internet businesses will no longer be needed.
  • Professional growth in international business environment
  • Trips to sunny San Francisco

To apply for this job email your details to jobs@upteam.com

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